Return & Refund

Refund Policy

We accept returns. Our policy lasts 45 days. You have 45 calendar days to return an item from your date you purchased. If 45 days have gone by since your purchase, unfortunately we can’t offer you a refund.


We only exchange goods if they are defective or damaged or in circumstances where you consider that a product is defective


1.   Which items can I return?

To be eligible for a return, your item must be unused and in the same condition that you received it (You need to have a video record the entire opening process from the moment you receive it. The video must describe the original status of the item). It must also be in the original packaging and your items need to have receipt or proof of purchase. Several types of goods are exempt from being returned. Perishable goods such as food, flowers,... or sanitary goods, flammable liquids or gases cannot be returnedRefer to list of non-returnable items for additional details.

2.   How can I return or exchange my Special Gifts's order?

If your goods meet the above requirements, follow our simple instructions to return your order

3.   When will I be refunded?

Once we've received and processed your return, we'll send you a confirmation email and issue a refund to your original form of payment method within a certain amount of days. Refer to our refund information for additional details.


Contact Us

If you have any questions on how to return your items to us, contact us